Have a quick question? Chat online with us for...

  • Information about our services
  • Helpful resources
  • Appointment scheduling

Online Chat Hours

Monday to Friday: 9:30 a.m. – 12 p.m. and 2 – 4:30 p.m.

The Online Chat will be unavailable from April 22 – 29 and will reopen on April 30. Please contact us if you have questions.

If you experience a delay with our service, please note we are helping other students at the front desk. We will be with you as soon as possible and appreciate your patience.

Check out our ASKme tool for the top ten answers to your questions!

Two speech bubbles with Chat with us and hello.


Academic Success Front Desk Chat team only collects personal information in order to assist in booking appointments. The Freedom of Information and Protection of Privacy Act (FIPPA) requires the University of Toronto to store chat transcripts for a period of one year.  At the end of your chat, you can print or email a transcript of your session.

Your feedback is important to us!

Once you finish your chat, please tell us what you think! Click the icons beside the operator name to tell us whether or not you are satisfied.