Have a quick question? Chat online with us for ...

  • Information about our services
  • Helpful resources
  • Appointment scheduling

Online Chat Hours

Monday through Friday; 9:30 a.m. to 12:00 p.m. and 2:00 p.m. to 4:30 p.m.

The online chat is closed for the holiday season starting Thursday, December 21, 2017 and will re-open on January 3, 2018.

If you experience a delay with our service, please note we are helping other students at the front desk. We will be with you as soon as possible and appreciate your patience.

Check out our ASKme tool for the top ten answers to your questions! 

Speech bubbles that say chat with us and hello


Student Success Front Desk Chat team only collects personal information in order to assist in booking appointments. The Freedom of Information and Protection of Privacy Act (FIPPA) requires the University of Toronto to store chat transcripts for a period of one year.  At the end of your chat, you can print or email a transcript of your session.

Your feedback is important to us!

Once you finish your chat, please tell us what you think! Click the icons beside the operator name to tell us whether or not you are satisfied.