Have a quick question? Chat online with us for ...

  • Information about our services
  • Helpful resources
  • Appointment scheduling

Online Chat Hours

Beginning Monday April 24th 
Monday through Friday; 9:30 a.m. to 12:00 p.m. and 2:00 p.m. to 4:30 p.m.

If you experience a delay with our service, please note we are helping other students at the front desk. We will be with you as soon as possible and appreciate your patience.


Check out our ASKme tool for the top ten answers to your questions! 

Speech bubbles that say chat with us and hello


Student Success Front Desk Chat team only collects personal information in order to assist in booking appointments. The Freedom of Information and Protection of Privacy Act (FIPPA) requires the University of Toronto to store chat transcripts for a period of one year.  At the end of your chat, you can print or email a transcript of your session.

Your feedback is important to us!

Once you finish your chat, please tell us what you think!  Click the icons beside the operator name to tell us whether or not you are satisfied and/or fill out a short survey for a chance to win one of three $50 University of Toronto Bookstore gift cards. You will be prompted to enter your contact information after you complete this survey. Entries are limited to one entry per email address for duration of the entry period (April 4 - June 30).