All updates related to COVID-19 and Accessibility Services will be listed on this page.
For students; reported March 20, 2020
Our office has heard from many of you with questions regarding COVID-19 planning, and how your accessibility related academic accommodations may be impacted by the decision to cancel all in-person undergraduate and research-stream Masters and Doctoral courses and provide teaching by other means (e.g. online).
Please know that our office remains committed to helping you complete your term with as little disruption as possible. Download our new resource, Strategies for Online Learning, on the right. This document discusses the transition from classroom to online learning for our students and provides tips, referral pathways and next steps.
Below, read our answers to your most frequently asked questions during this time.
These changes will require some adjustments by all members of the campus community (faculty, staff and students). Thank you for your patience and cooperation to find reasonable solutions, given these exceptional circumstances.
Frequently asked questions
Connecting with Accessibility Services
- How can I schedule an appointment with my accessibility advisor, learning strategist or adaptive technologist?
- by PHONE, through our main office line at: 416-978-8060 – front desk staff are available to answer your calls and help you arrange appointments with our advisors; learning strategists and adaptive technologist
- by EMAIL at: email@example.com
- I have submitted an intake package to Accessibility Services. Will I still be offered an intake appointment?
Yes. Intakes will continue to be scheduled for new students over the phone or Skype. If you are in the process of registering with our office, you will continue to receive updates about your intake package and registration from our office.
- What if I no longer need to register with Accessibility Services, now that my classes are online?
Please contact our front desk at firstname.lastname@example.org to let us know if you would like to pause your registration with our office.
- I usually meet with my Accessibility Advisor during their drop-in hours. How will this work now?
If you need to meet with your advisor, they continue to hold appointments to meet with you by phone or Skype. You can reach out to your advisor by email, or contact our front desk to make an appointment.
- How will I receive my accommodations now that my course is online?
You will still have access to your accommodations as your courses transition to online learning. Based on your specific accommodations, you are encouraged to connect with your accessibility advisor, should you have specific questions about how your accommodations will translate to an online learning environment. If you haven’t already, share your Letter of Accommodation with your course instructors.
- What if I no longer need accommodations, now that my classes are online?
As always, accessing your accommodations is your choice. Should you no longer require in-class accommodations, no action is needed on your end. You are encouraged to log on to online classes as outlined by your professor/faculty.
- Can I continue to access peer notetaking?
Yes, our amazing volunteer notetakers have been asked to continue taking notes and uploading them to the notetaking portal as usual. If you have a questions about the volunteer notetaking program, please contact email@example.com.
- How can I learn more about my options regarding CR/NCR, withdrawing from courses, etc.?
Please refer to the COVID-19 Information by Faculty website regarding your academic options. Please also communicate with your accessibility advisor if you have concerns about completing your courses from an accommodations standpoint.
- I recently experienced a concussion/head injury and screen time is challenging for me. What should I do?
If you have concerns, your advisor can help you with strategies.
- I regularly use sign language interpreting or have my courses captioned in real time. What should I do now that my courses are online?
If you have not done so, reach out to your accessibility advisor immediately to discuss next steps. There are many alternative options for you to access lecture content, but it is important we put these in place immediately.
Tests, midterms & exams
- Am I still able to write my online tests with accommodations?
Accommodated Testing Services (ATS) is still operational and providing accommodated testing support to students on request. For online quizzes or tests, they will connect with course instructors to ensure the test is still happening, and then share your additional time accommodations with them so they can apply the accommodations directly to the online testing platform. Should you choose to write your test in-person at the Accommodated Testing Services site (255 McCaul Street), please inform them at firstname.lastname@example.org.
- How will I receive accommodations for my final exams?
Accessibility Services is committed to providing students with the most up-to-date information, as it becomes available. We will continue to update students registered with Accessibility Services regarding next steps for your final exams.
Divisional faculty updates:
- Dalla Lana School of Public Health
- Faculty of Applied Science and Engineering
- Faculty of Architecture, Landscape and Design
- Faculty of Arts and Science
- Faculty of Dentistry
- Faculty of Information
- Faculty of Kinesiology and Physical Education
- Faculty of Law
- Faculty of Medicine
- Faculty of Music
- Faculty of Nursing
- Faculty of Pharmacy
- Faculty of Social Work
- I have accommodations for additional writing time as well as stopped clock breaks. How will this work in an online testing format?
Students who are writing online with should note that this time is being added into your total test writing time. Students are strongly encouraged to use the break time as intended. Quercus will not shut down or "time out" if you step away from your computer during the allotted time for your testing.
- How will my instructor know my accommodations online, especially that I require extra time?
As long as you register with Accommodated Testing Services, a per usual procedure, then your extra time will be facilitated by that office. You do not need to reach out to your instructor, but again, it is very important that you register for any online exams as quickly as possible to ensure this is arranged on your behalf.
- Has the registration process changed for test/exam registration?
No, you should still register for your tests/exams as usual and do so by the deadlines (14 days or more before a test and by March 23 for any final exams during the exam period). If you have already submitted a registration to write a test or exam, you don’t need to register again if it has been moved online. We acknowledge that there are still many decisions being made about the format of final exams – we ask that you still continue to register based on the information that has been provided of the date/time, even though the final format of exams may still be unclear. We will update this page as information changes.
- How will online learning affect my BSWD funding/application?
If you have recently submitted a BSWD application (and are waiting for confirmation of approval), you are encouraged to contact your accessibility advisor directly with any questions you may have. If you are currently receiving BSWD funding for in-course supports/or other services, please connect with your accessibility advisor and Enrollment Services should you have any further questions about your BSWD funding. Please note that the on-campus transportation funding will no longer be available. Please communicate with your accessibility advisor if you have further questions regarding this.
- How do I submit BSWD receipts?
BSWD receipts can be submitted by email to email@example.com or by dropping the receipts in the drop box, located outside Enrolment Services, 172 St. George Street. Please ensure your name and student number are located on the receipts, as well as a standard cover sheet.
A standard cover sheet to accompany your receipts is available from the Enrolment Services website.
Receipts will also be accepted as PDF from your University of Toronto email, please keep copies of your receipts for your records.
- What can I do with unused BSWD funds?
Any unused bursary funds must be repaid by a money order, certified cheque or bank draft payable to the University of Toronto.
A copy of the money order, certified cheque or bank draft can be emailed to firstname.lastname@example.org or drop off the money order, certified cheque or bank draft in the drop box located outside Enrolment Services. Please ensure your name and student number is located on the cheque/money order or bank draft.
Photocopies of your cheque/money order or bank draft will be accepted as PDF from your University of Toronto email, please keep copies for your records.
If you have recently submitted a BSWD application (and are waiting for confirmation of approval), you are encouraged to contact your accessibility advisor directly with any questions you may have. If you are currently receiving BSWD funding for in-course supports/or other services, please connect with your accessibility advisor and Enrolment Services should you have any further questions about your BSWD funding. Please note that the on-campus transportation funding will no longer be available. Please communicate with your accessibility advisor if you have further questions regarding this.
Additional questions & concerns
- I do not have access to a computer to access online learning. What should I do?
University of Toronto libraries offer laptops, iPads and other technology for loan. More information regarding availability and instructions.
- What should I do if I am feeling sick?
Students should review University of Toronto instructions for more health-related information and resources.
For faculty; reported March 17, 2020
We have prepared a number of documents to support faculty in delivering accessible online learning experiences.