1. Is Health & Wellness still open?

Yes, the Health & Wellness Centre on the St. George Campus is open. Please call first to make an appointment.

The Health & Wellness Centre is aware of the unique and important role we play in the well-being of all students. Our health-care team has been adapting to the changing landscape related to COVID-19 and we’re accessible if you need care.

Like all departments, we’re taking steps to safeguard everyone: students, staff and community members. This includes:

  • Extra precautions at our clinic, including screening for symptoms (e.g. checking your temperature) and travel history
  • Scheduling appointments via virtual care when appropriate (via telephone and videoconferencing)
  • Changing our hours: We’re now open Monday to Friday, 9 a.m. to 5 p.m.
2. What is the best way to make an appointment?

Call 416-978-8030. Our call volume is high and we appreciate your patience.

Can't wait? Leave a detailed voicemail and we’ll return your call ASAP.

3. Can I be tested for COVID-19 at Health & Wellness?

No. Health & Wellness is not providing assessment or testing for COVID-19. For information about Toronto Region COVID-19 Assessment Centres, visit toronto.ca.

4. Are drop-in appointments currently available?

No. Please call to make an appointment at 416-978-8030.

5. Are appointments still taking place in the clinic? How is care being provided?

If you have an appointment, please assume the appointment will be over the phone. Your health-care provider will contact you with instructions (via phone or email) if they’re able to meet with you through virtual means, including videoconferencing.

We continue to build our virtual care delivery model through secure and proven technology such as OTN, Medeo Virtual Care, and Zoom Healthcare.

*If you had already received instructions from your care provider about your appointment, please follow those instructions.

Our clinic phone number may display as “blocked number” or “private number” or “University of Toronto”.  If you’re using a mobile device, please make sure your phone settings allow unknown callers.

Check your U of T email account regularly. Check your junk mail folder too, as emails may mistakenly be filed as junk.

If you experience difficulties with an over-the-phone appointment, please contact us as soon as you can to make an alternative arrangement.

To learn more about secure virtual care platforms:

6. What types of care are available?

The majority of primary care services (the services related to your basic, everyday health needs) are being offered through phone assessments. These services typically include non-Coronavirus related physical issues, follow-up discussions about test results and prescription renewal.

Ongoing mental health care will be delivered primarily via phone and video teleconference meetings. Determined on an individual basis, this includes new mental health assessments.

If we determine the need for in-person assessment or treatment, we’ll discussion options with you.

7. What types of care are not available?

If you have cold or flu-like symptoms, or have been directed to self-isolate, we’re unable to provide in-person care at this time.

Non-essential services such as periodic health visits, wart treatments, form completions that require a physical exam or PAP smears aren’t being provided right now. We don’t provide COVID-19 screening or tests. Non-essential services also include the following:

  • Gardasil injection: Gardasil 9 injections aren’t available at this time.
  • Immunization forms/TB test: Immunization forms and TB test appointments are deferred and not being booked unless a student’s school placement in a health-care setting will start within the next four weeks. To book, call to make an appointment with a nurse. If a TB test isn’t required, you’ll be asked to email your form and immunization records to healthservice.nurse@utoronto.ca and have a phone appointment with the nurse. Some clinical placements have been cancelled. Before calling to book, please confirm that your placement will still be going ahead as scheduled.
  • Mumps: If you have recently received a letter from Toronto Public Health advising you of a possible exposure, please monitor for symptoms. If you develop symptoms, please call Health & Wellness to book an appointment with one of our family physicians. If you haven’t developed symptoms, please check your immunization history. If you don’t have a record of having two MMR vaccines, please call to book an appointment with a nurse when we resume booking regular nursing appointments.
  • Other routine vaccinations: We aren’t administering routine vaccinations at this time. If you require a vaccine in order to attend a school placement starting within the next four weeks, please call Health & Wellness to book an appointment.
  • Other injections: If you require an injection as part of your ongoing medical care, such as testosterone or allergy injections, please call Health & Wellness to book an appointment with the nurse.
  • Emergency mental health visits aren’t available. If you’re experiencing a mental health emergency, please go to your nearest hospital emergency department or the Centre for Addiction and Mental Health at 250 College Street.
  • Walk-in mental health visits aren’t available.
8. Do I need to come to the Health & Wellness Centre to receive care?

Generally, no. When appropriate, our health-care team has been accommodating appointments via virtual care, including appointments via phone or videoconferencing.

9. What is a virtual appointment?

A virtual appointment is an appointment over the phone, or using a secure videoconferencing platform such as OTN, Medeo Virtual Care or Zoom for Healthcare.

Phone appointment

Your care provider will call you on the phone number you provide.

Find a quiet place where you can have a private conversation about your care.

Be ready for your appointment 10 minutes prior to anticipated start time.

Our phone number may display as “blocked number” or “private number” or “University of Toronto” If you’re using a cellphone, make sure your phone settings allow unknown callers.

If you’ve waited for 15 minutes after your anticipated start time and haven’t received a phone call, call our office at 416-978-3080. Email info.hwc@utoronto.ca if the phone line is busy and you can't get through.

If your phone number has changed in the last six months, please contact us to update your phone number.

Appointments using videoconferencing

You’ll receive an invitation from your care provider.

Through virtual appointments, you can talk over secure video and share files and messages from anywhere (as long as you have high-speed internet) on your phone, tablet or computer.

To learn more about virtual care platforms:

10. What if I only need a prescription renewal?

The best option is to book a phone or video appointment with your regular physician at the Health & Wellness Centre. We can send your prescription to your pharmacy.

Please have your pharmacy information including address, fax number and phone number available prior to your appointment.

The other option is to ask your pharmacy to fax a refill request to us. We’ll call you or work directly with the pharmacy. We can only approve prescription refills within Canada. If you’re out of the country, you’ll need to seek a prescription from a local physician.
11. What can I do if I’m feeling distressed about COVID-19?

If you’re experiencing cold or flu-like symptoms, please stay home.

If you’re feeling distressed but aren’t in need of medical care, please consider U of T MySSP or the Good2Talk helpline.

Call, text or chat with a counsellor at U of T My SSP. Service is available 24 hours a day, 7 days a week in multiple languages.

Call the Good2Talk helpline for post-secondary students at 1-866-925-5454. Good2Talk is also 24 hours a day, 7 days a week.

In any emergency, call 911 or go to the nearest urgent care centre or hospital emergency department.

12. Can I call to make an appointment if I’ve travelled back home? I’m still in Canada but not in Ontario anymore.

If you’ve travelled back home, you should seek care from a health-care provider in the province you’re in. Call your health-care provider first to make an appointment.

13. Are you still accepting new patients?

Yes, but it will be more challenging to assess patients we haven't had prior interaction with via phone or video.

14. What are your hours of operations?

As of March 18, 2020, our hours of are Monday to Friday, 9 a.m. to 5 p.m.

15. Can I still visit Health & Wellness to pay for previous outstanding fees?

We’re more concerned about your wellness during this difficult time. We’ll waive the cancellation fee if you’re unable to attend your appointment.

If you’d like to pay for previous outstanding fees, we can take your payment over the phone. Please do not come to the clinic.

Call 416-978-8030 Our phone line is open Monday to Friday 9 a.m. to 4:30 p.m.

The Health & Wellness Centre does not have the ability to accept online payment.

16. Can I still receive mental health care? Can I see a counsellor?

Yes. Mental health appointments are primarily being offered over-the-phone or through video counselling. Some appointments may still occur in-person, but will be determined on a case-by-case basis with your clinician.

17. Who should I contact if I have COVID-19 symptoms and my condition is worsening?

If you develop symptoms that you’re concerned about, please call Telehealth (1-866-797-0000) or your regular care provider (i.e. your family physician) to advise them that you have COVID-19 symptoms that are worsening. They can provide you with advice on next steps.

Seek medical attention immediately if you develop symptoms such as difficulty breathing or shortness of breath, persistent pain or pressure in the chest, confusion or inability to rouse, or bluish lips or face.

Get fast, free medical advice through Telehealth Ontario: Call 1-866-797-0000 or visit https://www.ontario.ca/page/get-medical-advice-telehealth-ontario.

18. What should I do if I am a confirmed case?

If you’ve been advised by a public health authority that you’ve tested positive for COVID-19 please contact ess.occhealth@utoronto.ca immediately. Please contact your regular care provider as well to inform them.

19. Do I need a verification of illness if I have cold/flu-like symptoms?

No. You don’t need a verification of illness from a health-care provider if you have a cold or flu-like symptoms.

The University has advised all students to record all cold or flu-related absences, as well as self-isolation absences, through the Absence Declaration tool on ACORN.

20. What do I do if I need a verification of illness for other situations?

Call to book an appointment with the Health & Wellness Centre or your regular health-care provider.