At Health & Wellness, we take your privacy seriously. Read about the details of our privacy policy.

Please also take note of our cancellation policies - there are fees for missing a booked appointment without contacting us in advance to cancel it.

Information on this page was last updated September 10, 2018.  

Privacy and confidentiality

The Health & Wellness Centre is bound by PHIPA (Personal Health Information Protection Act of 2004) and professional standards and ethics to safeguard your privacy and the confidentiality of your personal information. Health & Wellness will hold information about you in confidence and will share this information only with others involved in your health care. Any information you disclose will be released only with your permission and written consent. 

How to cancel an appointment

 

Changes to our Cancellation Policy

The Health and Wellness Centre requires adequate notice for cancellations in order to make appointment times available to other students and to accommodate more student needs.

If you are cannot attend a scheduled appointment, you can contact us by phone, press "cancel" on your appointment reminder text or cancel through your online booking account

 

Cancellation by phone: 

If you are cancelling by phone, call the Health and Wellness Centre at 416-978-8030. Follow the prompt to speak to a Receptionist or leave a brief voice mail. If you leave a voice-mail, provide your name, student number, date and time of your appointment. 

 

 

Cancellation using the Appointment Reminder: 

If you received an appointment reminder (email or text), press or click "Cancel" in the reminder to cancel the appointment.

 

Cancellation by Online Booking: 

If you booked your appointment online, sign into your online booking account and cancel the appointment.

 

Additional Notes: 

  • If you will be late for your appointment, call and notify your clinician as soon as possible.
  • DO NOT EMAIL us to cancel an appointment.

Appointment Cancellation Fees

 

15-minute appointment cancellation: 

  • You must cancel 15-minute appointments at least 4 hours before your appointment starts
  • If you do not cancel your appointment within 4 hours, or provide appropriate notification, you will be charged $40.  

30-minute and 60-minute appointment: 

  • You must cancel 30-minute or 60-minute appointments at least 48 hours before your appointment starts
  • If you do not cancel your appointment within 4 hours, or provide appropriate notification, you will be charged $60.
  • Note: If you have an appointment booked on a Monday, and you wish to cancel your appointment, you must notify us by 4:30 p.m. on Thursday (the week before).  

 

 

 

Psychiatrist appointment:

  • You must cancel Psychiatric appointments at least 48 hours before your appointment starts
  • If you do not cancel your appointment within 48 hours, or provide appropriate notification, you will be charged $100.  
  • Note: If you have an appointment booked on a Monday, and you wish to cancel your appointment, you must notify us by 4:30 p.m. on Thursday (the week before).  

 

Colposcopy appointment or appointments 90-minutes or longer:

  • You must cancel colposcopy or appointments 90-minutes or longer at least 72 hours before your appointment starts
  • If you do not cancel your appointment within 72 hours, or provide appropriate notification, you will be charged $100.  

Unpaid Cancellation Fees

Unpaid invoices resulting from short notice cancellations or a no-show will result in a hold being placed on your ROSI/ACORN student account. This will impact access to your transcripts.

Students, who are assessed to owe fees, and have missed their appointment due to circumstances beyond their control, may be eligible to have these assessed fees waived.  Requests for fee reversals must be submitted to Health & Wellness within 2 weeks of the missed appointment.

Updated: February 20, 2018.