THE STUDENT LIFE ESCALATION PROCESS
If you have a concern about a student service located on the St. George Campus, your first step is to talk to the Director of the service.
If your concern has not been resolved after taking this step, your second step should be to contact the Executive/Senior Director of the service.
Our team assists in navigating disability-related barriers to your academic success at U of T for your on-going or temporary disability. We provide services and supports for learning, problem solving and inclusion.
Get the information you need to register with Accessibility Services at U of T’s St. George Campus. Find answers to your questions and learn about the accommodations, supports and services available to you.
Need urgent disability-related support? We’re here for you – please drop by Accessibility Services (fastest way to reach us)
at 455 Spadina Ave, 4th floor, Suite 400 between Monday – Friday, 9 a.m. – 5 p.m.
Due to high volume of emails and calls received currently, our response times are delayed.
Watch the Registering with Accessibility Services video for an overview of the 3 steps to registering with us.
Get more information on the 3-step registration process >
From note-taking services and one-on-one support to workshops and exam registration, these are just a few ways you can connect with us. For more, check out our full list of programs and services.
Access note-taking services
Get support from learning strategists, adaptive technologists and peer advisors
Register for an upcoming learning skills workshop
Got questions about registering for Accessibility Services, accessing programs or using your accommodations? Chat online with an Accessibility Peer Advisor or learn more about Peer Advisors and get examples of questions you can ask.
Tuesday, Wednesday, Thursday and Friday, 12 – 4 p.m.
Log in with your UTORid to
Accessibility Services is committed to supporting a culture of respect and well-being.
Review our guidelines on interacting respectfully with our staff.
Drop-in sessions designed for students registered with Accessibility Services to chat with their peers and learn more about using accommodations
Learn more about Accessibility Peer Advisor Drop-in SessionsAttend sessions about Accessibility Services, accommodations, documentation requirements and preparing for university.
Learn more about Accessibility Services Information Sessions & Orientation EventsChoose from a lineup of workshops led by an Accessibility Services Learning Strategist, and designed to empower you with practical tools and strategies for a successful learning experience.
Learn more about Learning Strategies and SkillsPair with an Access Us peer mentor and be part of a supportive community.
Learn more about Access Us Peer Mentorship ProgramMeet up with other students regularly to play games, enjoy light snacks, and discuss mutual interests and topics in a supportive, relaxed and interactive manner.
Learn more about Social GroupsJoin the Accessibility Grad Productivity Group to work with other grad students with accessibility needs, or an ADHD Study Hub to connect with other students with ADHD and practice better study habits.
Learn more about Study GroupsThe ADHD Skills Group is a five-session facilitated learning community for students with Attention Deficit Disorder (ADD) or Attention Deficit Hyperactivity Disorder (ADHD) registered with Accessibility Services.
Learn more about ADHD Skills GroupExplore career-related programming and events for students who self-identify as living with a disability.
Learn more about Navigating Accessibility in CareersA joint effort between students and Accessibility Services staff to advise and inform matters relating to the Accessibility Services office on the St. George campus.
Learn more about Accessibility Services Student Advisory CommitteeThese online modules provide education for staff and faculty who may be working with a student or colleague who has seizures/epilepsy.
Learn more about FACULTY & STAFF: Seizure Education ModulesThis is an annual, free virtual conference to explore the enhancement of equity, accessibility and inclusion within professional programs, specifically in practicums and experiential learning settings.
Learn more about Strengthening Accessibility & Inclusion within Professional ProgramsBecome a volunteer note-taker through our Volunteer Note-taking program. Note-taking is one of the most common academic accommodations given to students registered with Accessibility Services.
Learn more about Volunteer Note-taking
The staff at Accessibility Services can help you navigate U of T and get you the support you need.
Once you submit a complete registration package, you will be scheduled for an intake appointment with an accessibility advisor. You may be referred to an additional resource in our office, such as a learning strategist or adaptive technologist. You might also be interested in attending a group or participating in our peer programming.
Our staff are located both in our central office and on location in faculties and colleges across campus. Contact information for accessibility professionals is listed below.
A reminder that our front desk is open for in-person visits. Feel free to drop by if you need assistance in registering with our office or have questions about the services and programs offered to new and returning students.
In-person appointments with your Accessibility Advisor, Learning Strategist or Adaptive Technologist are available and are subject to availability at the point of booking. Virtual appointments continue to be available over the phone or Microsoft Teams audio or video conferencing.
Read When to connect with Accessibility Services staff if you need help deciding when to reach out and who to connect with.
Occasionally, based on caseload numbers, staffing, or the personal circumstances of your advisor (e.g. maternity leave, promotion to a new role in another office, retirement), your accessibility advisor may change throughout the year or the duration of your degree. We aim to provide you with as much communication and transparency as possible when this happens.
Health Screening
Individuals can monitor their health using the provincial health screening tool. Completing a health screening before coming to campus is highly recommended, and we continue to ask members of our community to remain at home if they are ill.
Please follow the procedures for individuals experiencing COVID-19 symptoms.
Read the University’s case management process.
For questions related to university-wide or procedural concerns, email the Director, Michael Nicholson at michael.nicholson@utoronto.ca.
If you are a staff or faculty member who would like to request Accessibility Services’ participation in a workshop or event, email accessibility.services@utoronto.ca.
455 Spadina Avenue, 4th floor, Suite 400, Toronto, Ontario, M5S 2G8
416-978-8060
accessibility.services@utoronto.ca
Fax: 416-978-5729
Monday through Friday from 9 a.m. to 5:00 p.m. (except during scheduled office closures and University holidays).
Phone lines close at 4:30 p.m.
Need urgent disability-related support? We’re here for you – please drop by Accessibility Services (fastest way to reach us).
We are currently experiencing an exceptionally high volume of emails and voicemails. Messages are triaged for urgency; however, we urge students to visit the reception desk in person, if possible or call (416) 978-8060 (long wait times due to high call volume).
Upcoming office closures
Accessibility Services Reception will be closed:
Accessibility Advisor and On Location Team Lead, Faculty of Arts and Sciences.
Accessibility Advisor Medicine, SLP/OT/PT, Radiation Science
Accessibility Advisor
(416) 978-8060 (main line)
accessibility.services@utoronto.ca
Accessibility Advisor - Nursing, Pharmacy, Dentistry, and Public Health.
Accommodations Specialist for Practicums/Placements/Laboratories
Accessibility Advisor and On Location Team Lead, Graduate and Professional Faculty Programs.
Accessible and Inclusive Learning Strategies Team Lead
Experiential Learning Accommodations Coordinator
Director, Accessibility Services
416-946-7928
michael.nicholson@utoronto.ca
455 Spadina Avenue, Suite 400
Assistant Director, Accessibility Services
416-978-1534
sarah.kloke@utoronto.ca
455 Spadina Avenue, Suite 400
Assistant Director
416-978-5305
sarah.goodfield@utoronto.ca
455 Spadina Avenue Suite 400
Intake Coordinator & Team Lead, Accessibility Services
Indigenous Liaison & Administrative Assistant
Intern, Mental Health and Learning Support Program
Intern, Mental Health and Learning Support Program
We strive to provide equitable access to education for University of Toronto students with disabilities, health conditions, and diverse ways of learning. We collaborate with the University community to identify and remove barriers for students, and foster inclusion within learning environments.
Our office provides a range of programs for students to build academic skills, cultivate community, and feel empowered to design their university experience.
Through a collaborative, individualized, and affirming accommodations process, we support students to:
We envision a campus environment where disability is understood and embraced as a characteristic of human diversity.
We aspire to create stigma-free learning environments where students are comfortable requesting and accessing timely, individualized, and dignified accommodations. We believe that are critical to incorporate across the university to ensure equitable access to education for all students.
We believe that Universal Design for Learning principles are critical to incorporate across the university to ensure equitable access to education for all students.
We strive to facilitate equitable access to education for students that honours their lived experiences. We are committed to principles of equity, diversity, inclusion, access, and intersectionality in the services and programs we provide to the campus community.
We provide a transparent accommodation process that upholds the principles of the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, Freedom of Information and Protection of Privacy Act, and the University of Toronto’s Statement of Commitment to Persons with Disabilities. As interdisciplinary professionals, we strive to uphold this Commitment in ways that provide equitable access to education while maintaining student privacy and academic integrity.
To ensure the accommodations process is individualized and dignified, we work creatively with students, faculty, and staff to implement accommodations across varying academic and professional learning environments. As a team with diverse life and professional experiences, we employ novel approaches when exploring alternate ways to accommodate and support our students.
Our office engages with students, faculty, and staff to build sustainable communities of learning and support while providing academic accommodations and resources. We recognize students with disabilities contribute significantly and critically to our campus. Our programming is informed by students and adapted to meet diverse learning needs, and develop peer connections that foster a sense of belonging.
We believe in sharing our work. Explore our reports and publications to better understand our progress and commitments, and how we engage in the U of T community.
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The Division of Student Life
– University of Toronto