Accessibility Services Survey Reports
Posted on May 4, 2026
The Accessibility Services team provides students with disabilities services and supports for learning, problem solving and inclusion. As part of our office’s mission to identify and remove barriers for students with disabilities and to foster inclusion within learning environments, collecting both quantitative and qualitative data is an essential first step in identifying systemic barriers and informing responsive change.
These reports analyze survey results of the Accessibility Services Student Experience Surveys conducted between 2019 and 2024. These surveys explore students’ experiences with Accessibility Services, including registration, developing and navigating accommodations, resources and supports accessed, communication, and broader experiences related to learning environments and inclusion. Each annual survey also included themed questions, such as community and loneliness, online learning, the use of technology in learning settings, and experiential and work integrated learning. The results of these surveys have directly informed the work of Accessibility Services to improve programs, supports and institutional practices for students with disabilities. We share these results to support ongoing collaboration among staff, faculty, students and community members in creating educational policies and programs that are more inclusive and accessible.
As a result of these surveys, here is some of what Accessibility Services has been doing to address identified student needs:
- Created a number of new roles to better support students, including Indigenous Accessibility Advisor, Indigenous Peer Guide, Experiential Learning Accommodations Coordinator, and ASD Support Coordinator, as well as additional work study roles such as Peer Leads, Peer Mentors, Peer Advisors and Peer Facilitators.
- Expanded staffing capacity by adding additional Accessibility Advisors, Learning Strategists, Adaptive Technologists, Accommodations Coordinators, and Administrative and Front Desk Staff to improve access, response times, and continuity of support.
- Developed and expanded a wide range of programs and resources informed by student feedback, including the Strengthening Accessibility & Inclusion within Professional Programs initiative; peer connection and dialogue programs for students with shared identities and experiences; the Disclosure and Accommodation Strategies for the Workplace guide and workshop; the Experiential Learning Accommodations Guide for faculty, staff, and supervisors; and updated Undergraduate and Graduate Student Handbooks.
- Strengthened partnerships across the University with academic units, student life offices, and community organizations to deliver training, programming, and education on accessibility, accommodations, and inclusive teaching and supervision practices.
- Continued to improve office and programming spaces by acquiring a dedicated programming space, naming the Nanda Gikendan Room, investing in technology for dual delivery and hybrid programming, adding adaptive furniture and lighting options, improving sensory considerations in waiting areas, and incorporating artwork and design elements that reflect Indigenous ways of knowing and learning.
We will continue to invite students to share their experiences through future surveys, as student voices remain central to shaping our work. Be on the lookout for additional publications from Accessibility Services as we continue to share findings and data informed developments.
